Shipping Information
Shipping Options
We offer reliable shipping services to ensure your Aquatalia footwear arrives safely and promptly. All orders are processed within 1-2 business days from our warehouse.
Domestic Shipping (United States)
- Standard Shipping: 3-5 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
- Free standard shipping on orders over $150
International Shipping
We ship to over 40 countries worldwide:
- Canada: 5-7 business days
- United Kingdom: 7-10 business days
- European Union: 7-14 business days
- Australia: 10-15 business days
- Asia: 10-18 business days
Shipping Rates
United States
- Standard: $8.95 (Free over $150)
- Express: $19.95
- Overnight: $34.95
International
Shipping costs are calculated at checkout based on destination and package weight. Minimum international shipping fee: $24.95
Order Processing
Processing Times
Orders placed before 2 PM EST Monday through Friday are processed the same day. Orders placed after 2 PM EST or on weekends are processed the next business day.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. You can track your package directly through our website using your order number.
Delivery Information
Signature Requirement
All deliveries over $200 require signature confirmation for security. If you’re unavailable, the carrier will leave a notification with pickup instructions.
Delivery Areas
We deliver to all 50 US states, including Alaska and Hawaii. Additional delivery time may be required for orders to Alaska and Hawaii.
Special Instructions
You can add special delivery instructions during checkout. While we try to accommodate all requests, we cannot guarantee special handling by the carrier.
International Delivery Considerations
Customs & Duties
International customers are responsible for:
- Customs clearance fees
- Import duties and taxes
- Additional handling charges
These fees are not included in shipping costs and are the responsibility of the recipient.
Restricted Items
Some products may have shipping restrictions to certain countries due to customs regulations. We will notify you if this affects your order.
Delivery Issues
Failed Delivery Attempts
After two delivery attempts, packages are held at local carrier locations for 5-7 business days before being returned to sender.
Incorrect Address
Please ensure your shipping address is correct before completing your order. We cannot be held responsible for packages sent to incorrect addresses provided by customers.
Damaged Deliveries
Contact us within 24 hours of delivery for damaged items. Please provide photos of the damage and packaging for immediate assistance.
Special Services
Scheduled Delivery
Choose your preferred delivery date during checkout (additional fees apply).
Gift Services
We offer:
- Complimentary gift messaging
- Discrete packaging
- No price documentation included
FAQ
When will my order ship?
Most orders ship within 24-48 hours. You’ll receive tracking information via email once your order has shipped.
Can I change my shipping address after ordering?
Contact us immediately after ordering. Address changes are only possible before your order ships.
Do you deliver to PO boxes?
Yes, we deliver to PO boxes within the United States via USPS.
What about remote area delivery?
Remote areas may experience longer delivery times. Additional charges may apply for some remote locations.
How can I track my international order?
Use the tracking number provided in your shipping confirmation email. International tracking availability varies by carrier and destination.
Shipping Updates
Holiday Periods
During peak seasons, please allow extra processing and delivery time. We will notify you of any significant delays affecting your order.
Weather Delays
Severe weather conditions may affect delivery schedules. We appreciate your understanding during these situations.
Service Interruptions
Carrier service issues may occasionally delay deliveries. We work closely with our shipping partners to minimize disruptions.
Contact Information
For shipping inquiries, contact our customer service team through our website. Please include your order number for faster assistance.
Important Notes
- All shipments include insurance coverage
- Business days exclude weekends and federal holidays
- Delivery times are estimates and not guarantees
- Some items may ship separately from different warehouse locations
- Signature required for all deliveries over $200
We’re committed to ensuring your Aquatalia footwear arrives safely and promptly. Thank you for choosing Aquatalia for your quality footwear needs.