Returns & Exchanges

Returns Policy

We want you to be completely satisfied with your Aquatalia purchase. If you’re not happy with your items, you can return them to us within 30 days of receipt.

How to Return Items

Online Returns Process

  1. Log into your account on aquataliadeal.com
  2. Navigate to ‘Order History’ in your account dashboard
  3. Select the order containing items you wish to return
  4. Choose the specific items and select your reason for return
  5. Print your prepaid returns label
  6. Package items securely in original packaging
  7. Attach the returns label clearly to the package
  8. Drop off at any authorized shipping location

Returns Conditions
To be eligible for a return, items must be:

  • In original, unworn condition
  • With all original tags still attached
  • In the original packaging with any seals intact
  • Free from any odors, stains, or damage
  • Accompanied by the original order confirmation

Non-Returnable Items
The following items cannot be returned:

  • Worn or used footwear
  • Items without original tags attached
  • Final sale items (clearly marked during purchase)
  • Gift cards and e-gift codes
  • Items damaged due to customer misuse

Refunds Information

Processing Time

  • Refunds are processed within 7-10 business days of receiving your return
  • You will receive email confirmation once your refund is processed
  • The refund will be issued to your original payment method
  • Store credit refunds are processed within 24 hours

Refund Amount

  • Full refund for items meeting return conditions
  • Original shipping costs are non-refundable
  • Return shipping fees are deducted for change of mind returns
  • Sale items refunded at purchase price

Exchanges

Exchange Process
We currently process exchanges through our returns portal:

  1. Initiate a return for the original item
  2. Select “exchange” as your preferred option
  3. Choose the new size or color variation
  4. We’ll ship the new item once we receive your return
  5. Any price differences will be charged or refunded

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 14 days of delivery
  • Provide clear photos of the damage or defect
  • We will cover all return shipping costs
  • Choose between replacement or full refund

International Returns

Return Shipping
International customers are responsible for:

  • Return shipping costs
  • Customs documentation
  • Any return customs duties
    We recommend using a tracked shipping service.

Customs Fees
Any customs fees or import duties paid on the original order are non-refundable. The refund amount will be for the merchandise value only.

Returns Status

Tracking Your Return

  • Track your return using the provided tracking number
  • Receive email updates at each processing stage
  • Check return status in your account dashboard
  • Contact customer service for any delays

Return Timeline

  • 2-3 business days: Return received at our facility
  • 1-2 business days: Quality control inspection
  • 2-3 business days: Refund processing
  • 3-5 business days: Refund appears in your account

Special Circumstances

Wrong Item Received
If you receive an incorrect item:

  • Contact us immediately through our website
  • We’ll provide a prepaid return label
  • Expedited shipping for correct item
  • Full refund of any shipping charges

Late Returns
Returns received after 30 days:

  • May be eligible for store credit only
  • Subject to 20% restocking fee
  • Assessed on case-by-case basis

FAQ

How long do refunds take to appear on my account?
While we process refunds within 7-10 business days, it may take additional time for your bank or credit card company to post the credit to your account.

Can I return sale items?
Sale items marked “final sale” cannot be returned. All other sale items can be returned within 30 days provided they meet our returns conditions.

What if I received the wrong item?
Contact us immediately through our website contact form. We will arrange for the correct item to be shipped to you and provide a prepaid label to return the incorrect item.

Do you offer free returns?
We provide free returns with our prepaid shipping label for all domestic returns.

Can I return items without my original order confirmation?
Returns without order confirmation may be processed at the current selling price rather than the original purchase price.

What if my return is lost in transit?
We recommend using our prepaid labels and keeping your drop-off receipt. Without tracking confirmation, we cannot process returns.

Need Help With Your Return?

For any questions about returns, exchanges, or refunds, please contact our customer service team through the contact form on our website. We’re here to help make your return experience as smooth and straightforward as possible.

Important Return Notes

  • Inspect items immediately upon delivery
  • Keep original packaging until sure about keeping
  • Try shoes on clean, carpeted surfaces only
  • Contact us within 48 hours for damaged items
  • Returns must be initiated within 30 days of delivery

We stand behind the quality of Aquatalia products and are committed to ensuring your complete satisfaction with every purchase.